Lakeside Stained Glass is on vacation indefinitely until life settles down.  We apologize for the inconvenience.

Purchasing & Shipping

How can I pay?

I offer two methods of payment to choose from during checkout.

1) You can pay directly with your credit card (Visa, Mastercard, American Express, or Discover).

OR

2) You can pay through PayPal using your credit card (Visa, MasterCard, American Express, or Discover) or using your PayPal balance.  You can also pay with your credit card without having a PayPal account.  

Arkansas residents are charged 7% sales tax.

Is your site secure?

Yes.  I never see your credit card number.  The card processor just tells me that you've paid, and I ship your order!  Orders ship in 1 to 3 business days, and you will receive an e-mail confirming your purchase and with a shipping date and tracking number.

Shipping

Shipping within the United States is via USPS, and small items are generally shipped first class mail. Larger items may be shipped Priority Mail or FedEx Ground.  Combined shipping is available for multiple orders.

International orders are shipped USPS First Class International. For international orders, please note that any customs. duties, and/or taxes are the responsibility of the buyer. I am required to declare contents of any package I mail abroad.

I do my best to estimate shipping costs and to combine shipping when possible. If shipping costs are significantly less, I will refund you the difference via Paypal. Shipping costs include actual shipping cost plus delivery confirmation (tracking) and a new corrugated box with appropriate packing materials to prevent damage to your purchase during the shipping process. 

Refunds and Exchanges

I take great care in packing your purchase. However, if damage occurs in shipping, or if you have any problem with your shipment when it arrives, please contact me within 7 days of receipt of your order, so we can resolve any problems that may have occurred.

Custom Orders

Upon notification of completion of a custom order, I ask that payment be made within 7 days of receipt of your invoice, unless payment was made prior to completion of the order. In cases where payment is required for the custom order prior to beginning work, payment is requested within 7 days of receipt of your invoice.  If payment is not made within that 7 day period, the order will be cancelled, unless other arrangements have been made.

Additional Information

I welcome custom orders! If you see an item in my shop that you would prefer in a different color or glass type/texture, or if there is a design I can create for you, please contact me!